Shipping & Returns
The coronavirus has resulted in extraordinary demand for gloves, surgical masks, respirators, hand sanitizers, disinfectants, thermometers and virus-related items.
Certain items have been removed from our site to provide fair access to inventory. We are working with our suppliers and manufacturers and monitoring the situation. When items are available they will be reactivated in our system for order.
We are uncertain when a full supply of these items will be available.
Our distribution centers are working as hard as possible to get orders out in a timely fashion but due to increased demand please allow 1 extra business day for your order to be delivered.
We sincerely apologize for any inconvenience this causes.
We currently ONLY SHIP TO CANADA. Shipments are sent from 5 warehouses across Canada. We strive to get you the products you ordered to you within 7 - 10 business days. As products are warehoused in multiple locations, it is possible to get the products sooner than expected. If you have signed up for our subscription service, your products that you have in your subscription will be shipped the same day every month adding to the consistency of delivery. We provide the best in class service in the industry and you our customers are our most valuable assets.
Return & Claims Policy
Below you will find general and specific guidelines around My Everything Store return & claim policy
1. Return & Claims Policy
1.1. General guideline
Any products purchased from My Everything Store falls under our everyday return policy. In order to receive full credit (no restocking fee), products can be returned within 90 days. Any products returned after the 90 day grace period will be subject to a 15% restocking fee.
1.2. Product eligibility
220.127.116.11. Products being sent back to My Everything Store will be diligently inspected at our warehouse as there are certain criteria that need to be met in order for products to be accepted & credited. Any and every product sent back need to have a minimum of 9 months left on expiry, the packaging needs to be in flawless condition (no rips, tears, sticker damage etc. The product needs to be in perfect resell condition.
18.104.22.168. Non-returnable product will not be considered for reimbursement in anyway shape or form. Non-returnable items include: special order items (not regularly stocked), products that have been (or soon to be) discontinued by the manufacturer, products that My Everything Store does not have a need for nationally. As these are medical products, anything such as stockings or braces are not eligible for return.
1.3. Incorrect address
Customers will be responsible for return shipping charges in the event that the address entered for home delivery is not valid or was entered falsely and results in a returned shipment to us. In the event that the order needs to be reshipped, the initial order will only be credited once we have received and processed the return for the package that was originally shipped.
If the wrong ship-to address is entered by you, the customer, we will apply a 15% restocking fee to the order being returned to us in order to cover the re-delivery fee back to My Everything Store’s warehouse.
1.4.1. Damaged product (over packing)
It is the customer’s responsibility to report any damaged package they receive from My Everything Store. The customer has three business days from receipt of an order to report damaged goods and get the product replaced/credited. My Everything Store will not be liable for any damage reported after the 3 business day period.
1.4.2. Damaged box (from third party courier)
It is the customer’s responsibility to report any damaged or lost package from our third party courier partners. If you see that there are missing boxes or visible damage to your order you need to sign for it “damaged” with the courier and report it IMMEDIATELY.